IS MY CREDIT CARD INFORMATION PROTECTED ON YOUR PLATFORM?
Online credit card transactions are safeguarded through advanced security protocols. MAJOR CRUSH employs encryption technology and 24/7 fraud detection systems to ensure the confidentiality of your payment details.

WHAT PAYMENT OPTIONS ARE AVAILABLE?
We support the following payment methods:

• Major credit/debit cards: Visa, Mastercard, American Express, Discover, and JCB.
• Third-party processors: PayPal and Stripe. Availability may depend on your geographic region and total purchase value.

HOW DOES THE PAYMENT PROCESS WORK?
A temporary authorization hold will appear on your account upon order confirmation. The full transaction will be finalized and charged to your payment method once your shipment leaves our fulfillment center.

WHAT IS YOUR RETURN POLICY?
For full details, visit https://majorcrush.shop/policies/refund-policy. Returns must meet the following criteria:

• ​Apparel: Items must be unworn, unwashed, undamaged, and retain all original tags. Avoid makeup or perfumery or deodorant stains on tops/dresses.
• ​Final Sale Items: Products marked "FINAL SALE" (typically heavily discounted) cannot be refunded, exchanged, or credited.

HOW DO EXCHANGES WORK?

• Exchanges are limited to ​in-stock items; pre-order items cannot be reserved.
• Follow Returns & Exchanges guidelines for all exchanged items.

STEPS TO PROCESS AN EXCHANGE:

1. Reserve your exchange item online via your account.
2. Ship your original item back using:
3. Allow ​2-3 business days for processing and shipment after we receive your return. A shipping notification will confirm dispatch.

CAN I COMBINE RETURNS FROM MULTIPLE ORDERS?

• ​Same email account: Combine returns in one package. Please use a piece of paper to write down listing all order numbers and return labels.
• ​Different accounts: Please return separately using each order’s corresponding label.

WHAT IF I ACCIDENTALLY RETURN A NON-MAJOR CRUSH ITEM?

• Notify customer service immediately at ​+1(276)-618-6188 or ​official@majorcrush.com.
• While we’ll assist in locating the item, MAJOR CRUSH is ​not responsible for replacing, refunding, or compensating for non-company purchases.

WHAT HAPPENS IF I REFUSE A DELIVERY OR IT’S UNDELIVERABLE?

• Refused/undeliverable packages will return to our facility. Redelivery cannot be arranged once en route.
• For out-of-stock items in the original order:

REFUND METHOD & TIMELINE:

• ​Original payment method: Refunds default to the card, PayPal, etc., used for purchase.
• ​Store credit: Any partial/full credit applied will be refunded as new store credit.
• ​Gift cards/loyalty rewards: Refunded to the original card/reward balance.

WHEN WILL I RECEIVE MY REFUND?

• Processing begins within ​2-3 business days of receiving your return.
• Allow ​3-5 business days after confirmation for funds to reflect in your account (timing depends on your bank).

When Will My Order Ship?
It takes 3-5 days for us to process your order.
Orders placed Monday through Friday before 12:00 PM PST will be processed and shipped on the same business day. For orders placed after 12:00 PM PST, please allow until the next business day for shipment.
Orders placed Friday after 12:00 PM PST, Saturday, or Sunday will be processed on the following business day.

What Shipping Methods Do You Offer?
We proudly provide these convenient shipping options:
✓ USPS: 7-14 business days
✓ UPS: 7-14 business days

Do You Ship to APO/PO Boxes or Military FPO/DPO Addresses?
Yes! We kindly offer USPS delivery services to APO/FPO/DPO addresses. Please note that delivery may take 5-10 business days, and certain items may be restricted based on military base regulations.

Can I Cancel My Order Before It Ships?
Absolutely! To cancel an order:

1. Account holders:
2. Guest/international customers:

Can I Make Changes to My Order?
Regrettably, we are unable to modify existing orders once they have been submitted. However, you may cancel your order  before it ships and place a new order with your preferred items.

Possible Delivery Delays
While we strive to meet all delivery estimates, please note that transit times for free shipping and international orders are provided by carriers and may occasionally experience delays beyond our control. We appreciate your understanding!

How Do I Track My Package?
For traceable shipments:

1. Please log in to your account.
2. Click "My Account" → "Orders".
3. Please enter your order ID and email address and click the button TRACK.

Why Isn’t My Package Tracking Updating?
If you’ve recently received your tracking number, please allow up to 24 hours for the courier’s system to update the information.

Will My Package Require a Signature?
Most deliveries do not require a signature. However, for high-value items or at the discretion of our Risk Management team, a mandatory signature may be added. Should you wish to request a signature requirement for added security, please reach out to our Customer Care team.

What If My Package Is Lost or Stolen?
In the unfortunate event that your package is marked as delivered but cannot be located, we kindly ask that you:

1. Wait 24 hours (carriers may occasionally mark deliveries prematurely).
2. If still unresolved after 24 hours, please call us at +1(276)-618-6188 or email official@majorcrush.com for support.

What If My Package Is Missing Items?
If any items are missing from your shipment, please notify us within 30 days of the original shipping date for prompt assistance.

How Do I Create an Account?
Welcome to the MAJOR CRUSH community! Creating an account is quick and easy. Simply visit our website, click the ​"LOGIN" → "Sign up", and provide a valid email address and password.

How Can I Update My Account Details or Email Address?
You’re welcome to manage your account information at any time! Please visit [my-account] to edit your email, password, shipping/billing details, or other preferences.

I’m Unable to Reset My Password. What Should I Do?
No worries—we’re here to help!

1. Kindly click ​​“Lost your password”​ to receive a reset link via email.
2. If you don’t receive the link, please contact our Customer Care team:

How Do I Unsubscribe from Promotional Emails or Texts?
For Emails:

• Click [here] to unsubscribe. Please allow ​3-7 business days for our systems to fully process your request.

For Text Messages:

• Reply with ​STOP, ​CANCEL, ​QUIT, ​END, ​UNSUBSCRIBE, ​OPTOUT, or ​OPT-OUT to our shortcode.
  We respect your preferences and appreciate your patience as we update our records.

What Is a Preorder?
A preorder allows you to reserve an item that is ​not currently in stock but will become available for purchase in the future. Here’s how it works:

1. ​Estimated Arrival Date: The product page will display the anticipated restocking timeline.
2. ​Reservation Guarantee: By placing a preorder, you secure priority access to the item once it arrives at our warehouse.
3. ​Billing Policy: Rest assured, your card will ​not be charged until the item is physically shipped.
4. ​Notifications: We will promptly notify you via email when:
5. ​Processing Time: Kindly allow ​2 business days after arrival for quality checks and shipment preparation.

I Canceled My Preorder—When Will I Receive My Refund?
Since preorders are ​not charged upfront, no refund is necessary if canceled before shipment. Here’s what to expect:

• ​No Pending Charges: Your payment method will not incur any fees unless the item ships.
• ​Cancellation Confirmation: You’ll receive an email confirming the cancellation once processed.

For further assistance, please contact our support team—we’re happy to help!

How Do I Return a Gift Received from MAJOR CRUSH?
If you wish to return a gifted item, we’re here to help! Please follow these steps:

1. ​Contact Customer Service: Kindly reach out to our team via phone at ​+1(276)-618-6188 or email ​official@majorcrush.com to request a return. We’ll gladly provide a prepaid return label and guide you through the process.
2. ​Return & Processing: Once your return is received and processed, we’ll issue a ​store credit to the email address you provide.

Will the Gift Purchaser Be Notified of My Return?
Absolutely not! To protect your privacy:

• After updating your email through our ​Gift Return system, ​all notifications (including return confirmations) will be sent directly to your provided email.
• The original purchaser will ​not receive any updates about the return.

Thank you for trusting us with your return—we’re committed to making this process seamless and discreet!

What If the Item I Want Is Out of Stock?
If your desired item is unavailable, we kindly recommend:
✓ ​Joining the Waitlist: Sign up to receive an email notification if the item restocks.
✓ ​Submitting a Special Order (if available): We’ll work with the brand to fulfill your request.

What Is a Special Order?
A Special Order is a personalized restock inquiry submitted to the brand/manufacturer on your behalf. While we strive to accommodate requests, please note that eligibility depends on brand availability and restrictions.

How Long Will It Take to Hear Back About My Special Order?
You’ll receive an update via email within ​5-10 business days. We appreciate your patience as we coordinate with our partners!

ORDER HISTORY & STATUS
You’re welcome to check the status of your pending orders anytime! Simply:

1. ​Log into your account.
2. Visit the "​​Orders​" page.
3. Orders are listed by number—click any order to view its details and current status.

MAKING CHANGES TO AN ORDER
1. Modifying Items
Regrettably, we’re unable to modify items in an existing order once it’s been placed. However, we’re happy to help you ​cancel the order before shipment so you can place a new one.

2. Canceling an Order
For the fastest resolution, we kindly recommend canceling online:

1. ​Log into your account.
2. Click ​​"My Account"​ → ​​"Orders".
3. Select the order number → Click ​​"Cancel"​ under the ​Actions column.

Note: While you may also contact our Customer Care team, due to time zone differences, we cannot guarantee cancellation before shipment.